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Job Success
Example: Robert was hired to be a restaurant
manager. He was intelligent, physically fit, had a Batchelor's degree in business,
and excelled at the store's training program. Yet, after just a few months on the
job, he was failing and was ready to be fired. What happened? His emotional
intelligence did not fit the job. He was non assertive, indecisive, too tolerant,
and could not face problems as they developed. As a result, his people did a poor
job of serving the customers. |